Thesis Prepared by Madeleine Slim

1.4

Quality Management System and Stakeholders’ Satisfaction ..................................... 16

1.4.1 Quality Management System requirements ..................................................... 17

1.4.2 Organization Quality Management System Principles .................................... 18

1.4.3 Organization Mission, Vision .......................................................................... 20

1.4.4 NPO's corporate and their activities................................................................. 21

Chapter II: Quality Management System and Parents Determinants

of School Choice.......................................................................................22

2.1

School Stakeholders and their Roles............................................................................ 22

2.1.1

School Top Management ................................................................................. 22

2.1.2

School Administrative Staff ............................................................................. 22

2.1.3

School Educational Staff .................................................................................. 23

2.1.4

School Parents .................................................................................................. 23

2.1.5

School Students ................................................................................................ 24

2.1.6

School Suppliers............................................................................................... 24

2.2

Parents Determinants of School Choice ...................................................................... 24

2.2.1

How and why Parents choose the desired school? ........................................... 24

2.2.2

Involvement of parents in school decision....................................................... 26

2.2.3

Relation between parents and school ............................................................... 26

2.2.4

School culture internal and external environment of parents’ choice .............. 27

2.2.5

School and its resistance to change .................................................................. 27

2.2.6

Private/Public schools Provision and Control (School considered as NPO

organization, school ownership, School finance…) ........................................ 28

2.3

The positive impact of implementing Quality Management System........................... 29

2.3.1 Management Commitment............................................................................... 29

2.3.2 Why QMS for schools?.................................................................................... 29

2.3.3 School Continual Improvement ....................................................................... 30

2.3.4 Parents Satisfaction with schools implementing QMS .................................... 30