Thesis Prepared by Madeleine Slim

1.4.2

Organization Quality Management System Principles

Quality is an expression of correlation of what is expected and what is provided. This

is what explains stakeholders’ needs, expectations and requirements.

Several concepts define the quality management when removing barriers between

departments, management should take on leadership and hold responsibilities supervising

people to get a better job, implementing a self-improvement system.

Stakeholders recognize that quality is an important output in services. Due to the competitive

advantage and to eliminate a quality gap in order to meet international standards quality

management system is essential for its functioning.

Quality management is becoming increasingly more important to the reputation, leadership

and management of all organizations. It is necessary to recognize Quality Management as a

distinctive discipline of management.

A quality management principle is a comprehensive and fundamental statute, for managing

and operating an organization, aimed at continually improving performance over the long

term by focusing on customers while addressing the needs of all other stakeholders.

A principle is a fundamental truth or law and therefore quality management principles are the

fundamental truth or laws that form the basis of quality management.

Any consideration of present quality management systems should be carried out using the 8

QM principles. (Malmi and Brown, 2008)

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Principle 1 : Customer Focus

Organizations count on their customers. The benefits is that when the customer remains

loyal to the business so the corporate is a winner cause his loyalty will lead to the business

recurrence. Customers’ satisfaction is measured on the results. Organizations must

consequently recognize and meet existing and potential customers’ requirements and desires,

and do all what they can to exceed customers’ expectations. Schools depend on their students

and parents as their long term customers and who make their reputation taking into

consideration that education is not a business.