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1.4.1 Quality Management System requirements
The main input of any Quality Management System is the customers’ requirements in
order to reach their satisfaction as the foremost output. The management responsibility and
commitment in this regard is a must by ensuring that the resources required to maintain and
improve the quality are provided. Customer satisfaction focus requires regular feedback
surveys and assessment. Staff performing work shall be competent, the infrastructure and the
work environment must be maintained to accomplish work effectively. The internal audit to
prevent risks and to correct gaps must be implemented regularly to improve the effectiveness
of the system. The customer satisfaction output resulted from implementing the Quality
Management System serves as the important factor of the organization reputation.
The below figure (Figure III) describes the input and the output of the quality
management and the cycle in between.
Figure III:
Quality Management System Requirements
Source
: (
Total Quality Management Journal 2006)