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involvement is important because they play the role of free marketing tool based on their
return and satisfied experience.
Nowadays the market is open clients are parents and schools try to keep their students and to
maintain a number that they can’t go under it because the competitive advantage is high
2.3 The positive impact of implementing Quality Management System
2.3.1 Management Commitment
Management put strategies and set objectives, but these elements are to be surveyed
when implementing Quality Management System as Sarah Etal (1989) said.
Deming; Oakland (1986) insisted that it is urgency the implementation of QMS and
the support of the Top Management comes in first option because it contributes to its success.
For Rohaizan and Tan (2011), the QMS distinct its goals and from the other hand it distinct its
practices and functions.
Dale and Kanji (1992) define that Quality Management System is a Mutual agreement
and a cooperation of staff and management. It is the management commitment toward the
organization goals exceeding customer expectations and transforming quality management to
be its life style, in reducing costs, switch from poor quality in work to a new updated and
successful one, to succeed in business when using new technics.
2.3.2 Why QMS for schools?
Michael w Toeffel, David Levine (January 18,2010
)
examined how ISO and QMS
can change in an organization for example to increase the profit that it is related to Quality of
employment, earnings, safety , practices and performance. The implementation of the Quality
Management System requires documented procedures, training and auditing.
Because the educational level counts about 2/3 of population QMS help to distribute
responsibilities decision when aggregating parental involvement in decision making to show
to the community that this kind of system reflects the best of parents’ school choice.
QMS increase school performance and culture to attain a level of excellence.
It provides on going feedback as “How school and its staff are performing with management
and by its turn with students and parents”.