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35 

I have observed for 7 years the evolution of the school and staff performance, I did realize that

in the last 2 years the “R” school wanted to improve itself when insisting on intensive

training, changing rules and procedures but without implementing neither a strategy nor a

plan; it is done randomly. The management has the incentive but not the “Now How”

whenever a problem or a difficult situation occurs they have difficulties to move to a plan

“B”.

3.1.4

Steps of building data

Step 1: Selection:

o

40 parents were selected randomly from all school divisions to be asked about

their opinion of the school selected.

o

8 teachers and coordinators in “R” School that teach also in other public and

private schools were selected in this survey.

o

8 teachers who teach only in “R” School.

o

All administrators in “R” School were selected for this survey including the

social assistant and the accountant.

Step 2: Data collection method

o

The chosen samples are considered as the main elements that can provide me

with results to improve the quality of the establishment; each group was seen

alone, the answers combination help to identify the image seen in the real

context.

o

The questions are oriented indirectly and directly at the service of evaluate the

present situation and analyze the plan needed to implement the quality

management system putting the optimum performance of the school as the

great objective.

Step 3: Develop the linkage between answers

o

The answers are categorized to build up series of data to be evaluated.

o

The correlation between these answers is defined.