Thesis Prepared by Madeleine Slim

Infrastructure

and Work

environment

School

shall provide and

maintain the infrastructure

and the work environment

to perform work needed.

The infrastructure

is not

clearly surveyed under

stated process; no heating or

climate control in the

classes or in the teachers’

room.

The work environment is

governed by the religious

atmosphere and not directly

monitored.

Reference to the

answers collected

in accordance with

the Administrators

and teachers

coordinators’

questionnaires.

Internal Quality

Audit

School

shall conduct

internal audit to ensure the

improvement stating any

corrective or preventive

action.

Internal Audit function

or activity in the school, I

can say that they do not

realize the importance of its

existence. No internal

quality auditor.

Reference to the

answers collected

in accordance with

the Administrators

and teachers

coordinators’

questionnaires.

4.1.3 The positive impact of implementation of Quality Management

System in ‘R” School

A Lot of Lebanese organizations are still working without Quality Management

System or any other quality written methodology, schools are good example; therefore they

can’t control their gaps, they can’t evaluate their failure and they can’t value their success; the

management relies on the trial-and-error routine, when they face any problem they don’t know

from where to start to solve it because they can’t define it.

QMS

is managing structure, responsibilities and procedures and it does constitute the whole

management process. Noting that the greatest capital of a good and reputed school is its

Table 1 (bis):

Comparative table describing the QMS and the present situation at “R”

School