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Student Focus
and Parents
satisfaction
Management
shall ensure
that Student essentials and
needs are determined and met.
Parents’
satisfaction must be
measured and surveyed.
No
studies or statistics are
established to determine
students’ needs or
students’ developments,
other than the exams and
the notes. Parents are not
involved in the system.
No regularly feedback
students and parents’
statistics to measure their
satisfaction
.
Reference to the
answers collected in
accordance with the
Administrators and
teachers coordinators
and parents’
questionnaires.
Quality Policy
It
is the mark of the quality
commitment, and the
continuous improvement
commitment.
No
Quality Policy stated
written or oral. For
Example the commitment
of excellence of all
activities statement
published and visible for
all.
Reference to the
answers collected in
accordance with the
Administrators and
teachers
coordinators’
questionnaires.
Resource
Management
including
Human
resources
Ensure
that the resources
required to maintain and
improve QMS are obtainable.
Staff
performing work shall
be competent in terms of
appropriate education,
training, skills and
experience. The school must
also make sure that its
teachers and administrative
staffs are aware of the
importance and the
consequences of their
activities and their
contribution to the quality
objectives.
The resources
are not
clearly provided; they are
only available when badly
needed without any prior
plans.
Human Resources
department
doesn’t exist
in the school therefore the
basics HR requirements
are not applicable. There
is no appraisal form or
process, for example,
neither any motivation for
extra diploma’s hold.
Reference to the
answers collected in
accordance with the
Administrators and
teachers
coordinators’
questionnaires.
Table 1 (bis):
Comparative table describing the QMS and the present situation at “R”
School