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ONCLUSION
Quality Management System certification is provided to the school which has better
students perceived service quality than non-certified school. This explains its importance for
school context because the implementation of the Quality Management System drives the
school to treat its students as loyal customers, the relation must be maintained. Meanwhile
non certified schools who do not implement the QMS as public schools for example mostly
see their customers as the “raw material” and the relation will be finished after production.
Second whenever schools implement Quality Management System it will be familiar with the
administrative and procedural based working method.
Third all schools including public one should require Quality Management System
Certification like ISO 9001 certification, as school indicator to get better accreditation status
and also to achieve “ international recognition” status and chosen by parents.
When the “R school” implements the Quality Management System, it will stand in the eyes of
its stakeholders credible, reliable and well organized. This raising of the reputation and
statement of better situation in the ranking of other schools results directly from the benefits,
which the implementation of the quality management system brings. Those advantages are,
but not limited to, the ensuring of the efficient flow of information about each duty and its
realization, the fast and effective solving problems, the avoiding of mistakes (instead of fixing
them), the revolution of approach to the quality of learning, the advance of planning and
budget discipline, the snowballing of the effective productivity, the increasing of
responsibility, motivation and commitment of the teaching and administrative staff. Actually
the Quality Management System in the schools becomes one of the most important
necessities. The implementation of such a quality system confirms that the given “R school” is
systematized and managed in the way which guarantees the completion of all undertaken
responsibilities.
Some barriers and limitations may rise in the functioning of implementation of the Quality
Management System. The shortage of options to apply the process approach is one of these
limitations where as a good process is a process in which parents get involved as possible as
they can. “The lack of the process approach is the major reason for the low quality of