School must identify customer needs. The inconvenient is when there is a lack of management commitment sometimes staff will feel frustrated when tightening control with no standardization and this will reflect on teachers and staff performance that will affect reputation that the parents and students are responsible of, and the inability of educators to fully understand the implementation of new quality of work.
Schools who implement QMS are schools who are accredited and they have better product (students).
QMS drive schools to treat their students as customers, and non ISO schools consider their customer as row material until they are graduated.
QMS doesn’t focus only on student culture and curriculum, but it is a whole system that affects everybody. That’s why government insists on ISO as school indicator to get a better accreditation. The system is based on the continual improvement loop the PDCA, (Plan-Do-Check-Act), the internal and the external quality audit will support any corrective or preventive action to ensure the improvement cycle attain Quality objectives. A succeed school impose strategies that leads to the assessment ensuring a continuous improvement of quality of education.