The main input of any Quality Management System is the customers’ requirements in order to reach their satisfaction as the foremost output. The management responsibility and commitment in this regard is a must by ensuring that the resources required to maintain and improve the quality are provided. Customer satisfaction focus requires regular feedback surveys and assessment. Staff performing work shall be competent, the infrastructure and the work environment must be maintained to accomplish work effectively. The internal audit to prevent risks and to correct gaps must be implemented regularly to improve the effectiveness of the system. The customer satisfaction output resulted from implementing the Quality Management System serves as the important factor of the organization reputation.
The below figure (Figure III) describes the input and the output of the quality management and the cycle in between.
Figure III: Quality Management System Requirements
Source: (Total Quality Management Journal 2006)