Quality Management System certification is provided to the school which has better students perceived service quality than non-certified school. This explains its importance for school context because the implementation of the Quality Management System drives the school to treat its students as loyal customers, the relation must be maintained. Meanwhile non certified schools who do not implement the QMS as public schools for example mostly see their customers as the “raw material” and the relation will be finished after production.
Second whenever schools implement Quality Management System it will be familiar with the administrative and procedural based working method.
Third all schools including public one should require Quality Management System Certification like ISO 9001 certification, as school indicator to get better accreditation status and also to achieve “ international recognition” status and chosen by parents.
When the “R school” implements the Quality Management System, it will stand in the eyes of its stakeholders credible, reliable and well organized. This raising of the reputation and statement of better situation in the ranking of other schools results directly from the benefits, which the implementation of the quality management system brings. Those advantages are, but not limited to, the ensuring of the efficient flow of information about each duty and its realization, the fast and effective solving problems, the avoiding of mistakes (instead of fixing them), the revolution of approach to the quality of learning, the advance of planning and budget discipline, the snowballing of the effective productivity, the increasing of responsibility, motivation and commitment of the teaching and administrative staff. Actually the Quality Management System in the schools becomes one of the most important necessities. The implementation of such a quality system confirms that the given “R school” is systematized and managed in the way which guarantees the completion of all undertaken responsibilities.
Some barriers and limitations may rise in the functioning of implementation of the Quality Management System. The shortage of options to apply the process approach is one of these limitations where as a good process is a process in which parents get involved as possible as they can. “The lack of the process approach is the major reason for the low quality of services” (Bugdol, 2006). The staff of the “R school” must recognize that not all parents are capable of dealing with all formal applications enacted by the process approach; the trained staff must help parents log –in the system and play the role of the booster. The second limitation is the insufficient progress of human resources management procedures due to the lack of involvement of the old staff in the implementation of the Quality Management System; this is apart from the block that they form toward any potential changes. A third limitation may arise when the management, not committed to changeability of styles, resists to the smooth implementation of the Quality management System especially also when they have fear from the cost on this implementation not considering the positive return.
Quality improvement is challenged by many limitations; they are in-built in every social, economic, organizational, legal and technical process. The limitations stated above should be considered as “informative examples”.
However the limitations mentioned do not signpost that Quality Management System should not be implemented in Schools. In fact, the contrary is exact. Quality Management system implementation is essential allowing the appreciation of the importance of corporate governance, human resources management, and orientation towards meeting stakeholders’ needs and requirements.
It is typical that Quality Management System is an intangible process but does it explain parent’s satisfaction the way people say it’s a “Reputed School” and they have a “Good Management”?